Return & Refund Policy

At Skin Elevate, we take pride in the quality of our product and strive to ensure a smooth experience for our customers. Please read our return and refund policy below.

🔁 Returns Eligibility

Due to the nature of skincare products, we do not accept returns of opened or used products to maintain hygiene and safety.

We only accept returns or replacements in the following cases:

  • You received a damaged or leaking product

  • You received the wrong item

  • Your product is missing from the package

📷 What You Need to Do

If your order meets any of the above conditions, please:

  1. Contact us within 48 hours of delivery

  2. Share clear photos/videos of the product and packaging

  3. Provide your order number and delivery details

✅ Return Approval

Once we verify the issue:

  • We may offer a replacement or

  • A full refund to your original payment method (if applicable)

  • Refunds are processed within 5–7 business days after approval

❌ Non-Returnable Cases

  • Used or opened skincare product

  • Return requested after 48 hours of delivery

  • Minor color or packaging variation

  • Delay in delivery by courier (unless excessive)